Exchange and Return Policy

At vavital, customer satisfaction is important to us. This Return and Exchange Policy explains the conditions under which products may be returned or exchanged.

Eligibility for Returns and Exchanges

Customers may request a return or exchange if:
  • The request is submitted within 7 days from the date of delivery.
  • The product is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging remain intact.
  • Proof of purchase or order confirmation is provided.

Non-Returnable and Non-Exchangeable Items

Returns or exchanges may not be accepted in the following cases:
  • Products that have been used, damaged, washed, or altered.
  • Products without original tags or packaging.
  • Items damaged due to misuse or improper handling after delivery.
  • Clearance, promotional, or final sale items, unless required by applicable law.
  • Products that cannot be returned for hygiene reasons where applicable.

Damaged or Incorrect Orders

If you receive an incorrect, defective, or damaged product, please contact our customer support as soon as possible with your order details and supporting photos. We will review the request and provide an appropriate solution.

How to Request a Return or Exchange

  1. Contact our customer support team.
  2. Provide your order number and the reason for the request.
  3. If requested, attach photos of the product.
  4. Wait for confirmation and return instructions.
  5. Ship the product according to the provided instructions.

Shipping Costs

  • If the return or exchange is due to our error (wrong, defective, or damaged product), vavital will bear the shipping costs.
  • If the return is requested for personal reasons, the customer may be responsible for the applicable shipping costs unless otherwise stated.

Refund Process

Once the returned product has been received and inspected, eligible refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.

Policy Updates

vavital reserves the right to modify this Return and Exchange Policy at any time. Updated versions will be published on this website.
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